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Hygiene measures

We are pleased to welcome and regale you. Instead of shaking hands, we greet you with a warm smile. During the last couple of weeks we were engaged with our standard of hygiene regulation. All preventive measures forced by the federal government have been successfully implemented.

General rules of conduct

  • Despite all the precautions, we ask for your attention. Always adhere to the distance rules of at least 1 meter and only travel if you actually feel healthy. Our employees are also uncompromisingly instructed to only appear healthy at work.
  • We have adjusted our cancellation policy to the exceptional situation. Bookings in June can be cancelled free of charge up to 3 days prior arrival; For bookings in July, August to September 6th (last departure), free cancellation is possible up to 7 days prior arrival.
  • Our employees received the best possible training from internal and external experts.
  • All our employees with direct customer contact wear a face shield. Our guests wear a protective mask when entering or leaving the hotel, in the lobby and in public spaces (till 30.06.2020).
  • Several disinfection items in and around the hotel premises enable optimal hand hygiene for you.
  • Information signs about compliance with the hygiene regulations are placed in several places.
  • We ensure good ventilation of the interior.

Lobby, Lift, Toilets, Shop

  • All traffic routes are cleaned and disinfected systematically and at intervals (depending on frequency)
  • A safety glass at the reception also ensures your safety.
  • Safety distances are checked by the hotel employees.
  • Without exception, all items and devices (tablets, room keys, credit card terminals, loan items) that come into contact with our guests are cleaned and disinfected after EVERY use.
  • Brochures and information materials are not available at the reception as usual, but are given on request.
  • The handrail in the lift and lift buttons are disinfected regularly (depending on the frequency).
  • Please use the lifts individually, by room (or as family).
  • Please visit our shop only individually (or as family).

Childcare

  • The number of children is coordinated with the caregivers so that compliance with the behavioural measures can be monitored and controlled. Please contact the reception.
  • All toys and equipment are cleaned and disinfected regularly.
  • All textile materials and soft toys have been removed.
  • Rooms will always be well ventilated.
  • Care is taken to ensure child-friendly hand hygiene.

Reception

  • MNS masks are available for free at the reception. You are also welcome to purchase the hygiene set (MNS mask & disinfectant spray) at the reception for EUR 6,00.
  • Writing materials which you receive on the arrival may be kept.
  • On arrival you will receive a disinfected room key. We kindly ask you to keep your room key during your entire stay.
  • We continue to offer the suitcase and parking service. Our employees always pay attention to hand hygiene and the car is well ventilated after parking. The car key is returned after disinfection.
  • If you have symptoms of a Covid-19 disease, please call the reception immediately.
  • Please stay in your room. Our occupational physician will take good care of you.
  • We may ask you to pay contactless.

Restaurant, Bar

  • Due to the regulations, our guests are placed for breakfast, lunch and dinner (no free choice of seats). Of course, our restaurant staff will respond to requests in the best possible way.
  • After each guest, the table linen is completely changed and chairs and armrests and all the utensils on the table as well as the menu and beverage cards are disinfected.
  • We are happy to serve cruet stands (salt and pepper) on request.
  • Breakfast buffet: Please use the disinfection column directly in front of the buffet before you help yourself.

Rooms

  • Before moving into the room, it will be cleaned and disinfected. That was and is also apart from Corona standard.
  • Unfortunately, according to the current regulations, we are not allowed to place our fruit salute in the room. We would be happy to provide them on request. Please contact a reception or restaurant employee.
  • For your own protection, ensure good ventilation in the room and open the bed linen in the morning so that the textiles can dry well.
  • Let our housekeepers change wet towels.

Spa, Wellness, Sauna, Fitness

  • In the GRANDSPA we provide you with several disinfection options.
  • We are happy to inform you about the procedures and use of the tea bar, lobby and sauna area.
  • You are welcome to operate tea and water dispensers independently. Please use the disinfection option in advance.
  • Snacks such as nuts and dried fruits will be ready in individual portions (foiled).
  • Fresh fruits are available at the spa reception.
  • We will be happy to provide you with our spa brochure. You will receive a personal copy.
  • We would be happy to advise you on possible and sensible treatments and explain the taken protective measures.
  • Of course you can continue to test our products from Pure Altitude and St Barth.
    Please contact the spa reception for this.
  • The loungers in the relaxation room are aligned at a distance of 1 m, we ask you not to move them.
  • The recommended safety distance also applies in the entire swimming pool and fitness area.
  • For your and our safety, our employees regularly carry out disinfection rounds in the entire spa area.