Imprint & GTC

After §5 para.1 of the Austrian e-Commerce Act (ECG) and §24 Media Act, we hereby announce as operators and media owner of this website:

Zeller Hotelbetriebs GmbH
Esplanade 4 - 6
A-5700 Zell am See
Salzburg | Austria

Tel.: +43(0)6542-788-0
Fax: +43(0)6542-788-305


International Bankdata:

  • IBAN: AT 2035 0000 0001 0666 61

Arrival and departure
On the day of arrival, the rooms are ready for occupancy from 3:00 pm. On the day of your departure we ask the rooms to be vacated latest by 10:30 am.

Trade and administrative informations:
UID/VAT#: AT-U39411604
Commercial register#: HRB 137249m
Authority according to ECG: Bezirkshauptmannschaft Zell am See
Authority register (GISA#): 505/18664683 (Hotelbusiness)
Place of jurisdiction: Zell am See
KSV1870#: 710898

Online Dispute Resolution
Consumers have the opportunity to file complaints to the EU Online Dispute Resolution Platform:

You are more than welcome to send us your complaint directly to the following e-mail address:


Legal information


The GRANDHOTEL Zell am See does not accept any liability for the topicality, correctness, completeness or quality of the information provided. Any liability claims against the GRANDHOTEL Zell am See, which refer to material or immaterial nature caused by use or disuse of the information and/or the use of incorrect or incomplete information, are strictly excluded, unless in cases of evidenced wilful or gross negligence on the part of the GRANDHOTEL Zell am See. All offers are non-binding and non-obligatory. The GRANDHOTEL Zell am See reserves the right to modifications, amendments or cancellations of the offer in whole or in part or to the temporary or final discontinuation of this publication without any prior notice.

References and links
In the case of direct and indirect references to other internet sites, so-called links, which are outside the responsibility of the GRANDHOTEL Zell am See, an obligation to assume liability would take effect exclusively in the case of the Sporthotel Ellmau in Tyrol having knowledge of the content, and it having been technically feasible and reasonable to have prevented its use in the case of it unlawful illegal content. The GRANDHOTEL Zell am See herewith expressly declares that at the time of setting the link, no unlawful content was recognisable on the linked sites. The GRANDHOTEL Zell am See has no influence on the current or future design, contents or authorship of the linked pages. The GRANDHOTEL Zell am See thus explicitly dissociates itself herewith from all contents of all the linked pages that have been changed after setting the links. This applies to all links and references within the scope of the company's own internet offer and for entries by third parties in the guest books, discussion forums, mailing lists set up by the company. The provider to the respective publications is not liable for any and all illegal, erroneous, or incomplete content and especially for damages, which might occur due to the usage or non-usage of such information provided, but rather the author of the respective pages is liable for all content and results thereof.

Copyright and trademarks
GRANDHOTEL Zell am See is committed to respect the copyrights of the graphics, sound files, video sequences and texts in all publications, to use its own graphics, sound documents, video sequences and texts or to use graphics, sound files, video sequences that are public domain. All of the brand marks, trademarks and also third party brand marks and trademarks named on the website underlie the regulations of the valid trademark and ownership law for each registered owner. The fact that a trademark has merely been named shall not imply that trademarks are not protected by the rights of third persons! The copyright for any published items produced by the GRANDHOTEL Zell am See remain solely with the owner of this site. No images, audio recordings, video sequences or texts contained herein may be used, reproduced or redistributed in any manner without the express written permission of the GRANDHOTEL Zell am See.

Due to the technical characteristics of the internet, we are unable to accept any guarantee as to the authenticity, correctness and completeness of the information made available via the internet. No guarantee is given for the availability or the operation of the respective website in question or its contents. Any liability for direct, indirect or any other loss of damage, independent of its cause, which arises by using or by unavailability of the data and information of this web-site, is excluded. The content of this website is protected by copyright laws. The information contained herein is intended solely for personal use. Any other use of this information, in particular saving it in a database, reproducing it, any form of commercial use, or its conveyance to a third party or parties, whether in part or parts or in revised form, is forbidden without the consent of the particular organisation. No integration of individual pages of our offering into external frames is permitted.

If any parts or individual formulations of this text should fail to conform to the valid legal situation, or be no longer or not fully in conformity therewith, this shall not affect the content or validity of the remaining parts of the document.

Privacy policies

Official scope
This privacy statement explains users on the nature, scope and purpose of the collection and use of personal data through this site. The legal basis for data protection is based on the Austrian Telecommunications Act (TKG) and the Data protection Act (DSG).

Access data / Server-Logfiles
The GRANDHOTEL Zell am See (or our internet provider) collects data on each access to the offer (so-called "server log files"). These are the following access data: Name of the requested Web page, file, date and time of access, amount of data transferred, notification of successful retrieval, browser type incl. version, the operating system of the user, referrer URL (previously visited), IP address and the requesting provider.

We use the logged data only for statistical purposes, for the purpose of operation, security and optimization of our range. However, we reserve the right, to check the log data later if there is reasonable suspicion of unlawful use due to concrete indications.

Cookies are small digital files that are persitently stored on a users device and save specific information related to the device. They are used for better usability of websites or statistical reasons. The user can refer to the use of cookies influence. Most browsers have an option with the limitations on storage of cookies or completely prevented their activity. If you deactivate cookies on your device for our website, we would like to inform you, that in particular cases the use of comfort without cookies will be restricted.

You are able to find many online-ad-cookies from different companies on one of these pages: (US) (EU)
This website uses the following cookies to give you the information and services with optimal quality:

resolution: Session cookie, which is deleted after closing the browser. Cookie to get the needed image size
bcAllowCookies: Cookie for saving the selection, that cookies are accepted; valid for 2 years
Personal data handling

Personal data is digital information that will help to track and identify a user. This includes name, email address, phone number, preferences, hobbies, memberships, or which websites were viewed by the user.

Personal data will only be collected and distributed by the GRANDHOTEL Zell am See if permitted by law or the user itself.

Digital contact
While contacting the ALPENHAUS KAPRUN (eg. by contact-form, chat or e-mail), the information of the user for the purpose of processing the request or follow up questions are saved.

Comments and contributions
When users leave comments on our blog or other contributions, their IP addresses are stored. This is done for security of the provider, if someone in wrongful comments and contributions content writes (insults, banned political propaganda, etc.). In this case, the GRANDHOTEL Zell am See itself could be prosecuted for the comment or contribution, and therefore we are interested to identify the author.

The successor comments can be subscribed by users. The user will receive a confirmation email to verify whether they are the owner of the entered email address. Users can unsubscribe ongoing comment subscriptions at any time. The confirmation email will include instructions to do so.

With the Grandhotel-Newsletter we inform you about events and our offers. If you want to receive our newsletter, we require a valid e-mail address and information that allow us to verify that you are the owner of the email address or that its owner agrees to receive the newsletter. Further data is not collected. These data are used only for sending the newsletter and will not be disclosed to 3rd-parties.

By registering for the newsletter the GRANDHOTEL Zell am See saves your IP address and date of registration. This storage is used only for the evidence in the case that a 3rd-party abused an email address and logs in without the knowledge of the owner of the e-mail address.

Your approval to the storage of data, e-mail address and receipt of recurring newsletters can be revoked at any time. The revocation can be made via a link in the newsletters itself, in your profile area or send a message to the above contact details.

Integration of services and content of 3rd-parties
It may happen that within our website you will access 3rd-party content, such as YouTube videos, Google maps or graphics. This always assumes that the provider of such content (hereinafter referred to as "3rd-party") take user´s IP address. Without having the IP address, it would be impossible to send the content to the browser. The IP address is therefore necessary for the presentation of that content. The GRANDHOTEL Zell am See endeavors to include external content using IP storage only to delivery the content itself. However, we have no control over the 3rd-party's IP address activities. Insofar as is known to us, we clarify this to our users.

Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files which are stored on your computer to help analyze the use of the website. The information generated by the cookie about your use of this website (including your IP address) is sent to a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other website activity and internet related services. In addition, Google may also transfer this information to third parties unless required by law or if third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by changing the settings on your browser. We would point out; however, that In this case you cannot use all the features of this website. By using this website, you consent to the processing of data about you by Google in the manner described and for the aforementioned purpose.

If you don´t want Google and us to collect IP-address, language parameters, user device etc. you should install Google Analytics Browser-Add-on for Google Analytics deactivation. This Browser-Add-on allows you to have better control, which your devices data will be collected by Google Analytics. The Add-on itself sends the JavaScript (ga.js) regarding to Google Analytics that there will be no information stored about your website visit.

If you want to use this function, please feel free to download the add-on and install it for your web browsers. The browser add-on for Google Analytics Opt is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari, and Opera.


Usage of Facebook and Instagram Social Plugins
Our website uses several plug-ins from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can identify these plug-ins either by the blue "F" of Facebook or the fact that this plug-in is marked with the word "Facebook". When our website is viewed, a connection is made to the servers of Facebook and data is transmitted via this plug-in. First, the information that you see is directly transferred from servers to your browser and displayed there; on the other hand, information about your visit to our website is sent to Facebook. If you are logged into Facebook, the information transmitted can be allocated directly to your account. During interaction with the plug-in functions, such as pressing the "Like" button, this information is sent directly from your browser to Facebook and stored there. Further processing of this information lies with Facebook; please refer to the privacy statement of Facebook for the relevant conditions and adjustment possibilities. If you want to avoid that personal data is sent to Facebook, then log in before you visit our website in Facebook.
The complete list and the look of Facebook Social Plugins can be viewed here:

When you visit our website incl. the different plugins from facebook, the browser is a direct connection to the Facebook servers. The content of the plugin is from Facebook directly to your browser and integrates it into the website. We as the provider therefore have no influence on the amount of data that rises Facebook using this plugin and hereby we inform you as the user therefore according to his knowledge:

By integrating the plugin Facebook receives the information that a user has accessed the corresponding page of the tender. If the user is logged into Facebook, Facebook can assign to visit his Facebook account. When users interact with the plugins, for example, press or to comment the Like Button, the corresponding information from your browser is sent directly to Facebook and stored there. If a user is not a member of Facebook, there is possibility that Facebook brings its IP address in experience and stores. According to Facebook is stored in Germany only an anonymous IP address.

Purpose and scope of data collection and further processing and use of data by Facebook, together with their rights and ways to protect the privacy of users, this can refer to the privacy policies of Facebook:

If a user is a Facebook member and does not want that Facebook about this extension collects data about him and linked to its stored on Facebook member data, you must log out from facebook before visiting our website. Other settings and contradictions for the use of data for advertising purposes, are possible within the Facebook profile settings:

Cancellation, changes, corrections, and updates
We care about the security of data. We only use them emarked and only pass them on to our partners, if they contribute to the fullfillment of purpose regarding our specific assingment. According to the EU-General-Dataprotection regulation (DSGVO) and according to the Federal Law 2017/120 of the Republic of Austria starting 25.5.2018 users have the right to obtain free information on request about all stored personal data. In addition each customer or user is allowed to ajust incorrect data, block, or delete his personal data. The only exception is that we have the legal obligation to preserve business or reporting records.

If any parts or individual formulations of this text should fail to conform to the valid legal situation, or be no longer or not fully in conformity therewith, this shall not affect the content or validity of the remaining parts of the document.

Cancellation and GTC

Cancellation fee winter 2023/24

Our reservation and cancellation procedure is based on the terms and conditions of the Austrian hotel industry (AGBH as amended in 2006):

Cancellation fee
from 07.12.2023 – 22.12.2023

and from 06.01.2024 - 16.04.2024
Free of charge until 15 days prior to your arrival 
Cancellation fee from 14 days prior to your arrival 90% of the total amount 

Cancellation fees between 22nd December 2023 and 06th January 2024
Free of charge until 14. November 2023
From 15.11.2023 - 30.11.2023 - 70% Cancellation fee 
From 01.12.2023 - 90% Cancellation fee 
If you leave earlier, we charge 90% for the remaining unused booking days.


Cancellation fee summer 2023

18.03.2023 - 31.5.2023 & 01.09.2023 - 05.11.2023
Free cancellation up to 8 days prior to arrival
From 7 days prior to arrival the cancellation fee is 90% of the total amount

06/01/2023 - 08/31/2023
Free cancellation up to 15 days prior to arrival
From 14 days prior to arrival the cancellation fee is 90% of the total amount

Refund warranty:
In the event of a border or hotel closure or a lockdown, you can also cancel at short notice, free of charge.

What happened if:
If you cannot take your well-deserved vacation because you are sick yourself, have tested positive for COVID or have to be quarantined because of a relative in the same household?

For this occasion we recommend the hotel cancellation insurance of the European Travel Insurance. 

We accept cash or credit cards (Visa, Mastercard).

Seasonal or weather-caused changes or cancellations of pre-announced hotel events and outside services are possible.
The room plans are schematic plans, certain deviations are possible in actual rooms. We are not responsible for printing errors.

Due to the current exceptional situation and the resulting regulations, some offers - especially in the spa, sauna and swimming pool area - may have restrictions on the offer.
As we have already taken this into account in the pricing process, we kindly ask for your understanding that no further price reductions or refunds can be claimed here. 
Please also observe our current hygiene regulations.


Important notes

We have in terms of readability of the content of this website or in our different social networks in which we operate, either selected male or female form of personal names. This implies no discrimination of the opposite sex.

This website is not fully functional, unfortunately for people with physical disabilities, such as vision, hearing or others. If you or somebody else is affected, we apologize and would like to help through our other communication channels. Please feel free to contact the Arbitration Board for Disability Equality Ministry of Social Affairs of the Republic of Austria.

Since 9th January 2016 an EU regulation on online dispute resolution applies in consumer affairs (# 524/2013). Disputes between consumers and merchants in connection of online sales contracts or online service contracts can be settled through the following online platform.

If any parts or individual formulations of this text should fail to conform to the valid legal situation, or be no longer or not fully in conformity therewith, this shall not affect the content or validity of the remaining parts of the document.

Image- and video material

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Certificate of registration number in accordance with Section 9 (5) of the Salzburg overnight tax law

Registration Number: 50628-000500-2020

When offering overnight stays in accommodation within the meaning of Section 1 (3), the accommodation providers must indicate the general accommodation tax to be paid and its amount, as well as the registration number of the accommodation.

Last Update 01. March 2018

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