Spa Etiquette Good to know

Our GRANDSPA is situated in a beautiful location on the 4th and 5th floor of the wellness wing in our hotel. Always surrounded by Lake Zell and the local mountains, you will become rejuvenated and revitalised and find your inner balance.

How to spa and sauna rules

Admittance to the GRANDSPA

The entrance to the GRANDSPA wellness area above the roofs of Zell am See is included in all offers (winter & summer).

Admittance to GRANDSPA is only permitted for teenagers - aged 16 and older.



Appointment and Reservations

Please book your appointment as early as possible in advance. For Spa-Reservations please call +43 6542 / 788 300 or dial the direct extension 300.


Please let us know as soon as possible if you have to cancel or postpone an appointment. Cancellations one day before your appointment will be charged 50%, and same day cancellations will be charged 100%.

Late arrival

Unfortunately, in the case of late arrival for an appointment, it is not possible to extend the appointment past the agreed upon period. If you arrive late to your appointment then the treatment time is reduced accordingly.

Preparation for your treatment

Ladies and gentlemen should not shave prior to a salt peeling. Peeling treatments should be avoided in the case of sunburn. We advise our gentlemen to shave prior to a facial treatment, to ensure the maximum care and effect on your skin's appearance. Please let us know of any possible health issues.


In deference to the other guests, we respectfully ask that you turn your cell phone off during your stay in the spa area. Please do not use cameras or laptops during your stay at the GRANDSPA. Please act in a considerate, quiet and reserved manner with regard to other guests.


Lockers (not insured) are available to you in the changing room of the wellness-sauna. We recommend that you secure your valuables in the safe located in your hotel room.


You will enjoy most of the treatments unclothed. You can change in private and be undisturbed and during the treatment the parts of the body not incorporated in the treatment are covered by towels. Ladies decide themselves if the chest area is to be included in full body treatments.

Your needs will be taken seriously

At the reception we will gladly assist you in the planning of your personal Spa experience. Please arrive for your appointment at least 15 minutes early. This will give you enough time to get to know the GRANDSPA, to take a shower before a body treatment and to enjoy a fresh cup of tea. Please direct your wishes to your therapists, in regard to massage pressure, extra-towels, audio, light and temperature level.

Spa boutique & gift certificate

We carry exclusive products for Beauty & Wellness by Biocosmetics von MARíAS® from Salzburg and Ligne St Barth in our Spa Boutique. We would gladly draw up a gift card for Spa experiences or Spa Products for you.